1.0mediacontent.nuhttps://mediacontent.nuFreshworkshttps://mediacontent.nu/profiel/freshworks/Nederland bezuinigt op klantenservice - mediacontent.nurich600338<blockquote class="wp-embedded-content" data-secret="YwR555akBW"><a href="https://mediacontent.nu/nederland-bezuinigt-op-klantenservice/">Nederland bezuinigt op klantenservice</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://mediacontent.nu/nederland-bezuinigt-op-klantenservice/embed/#?secret=YwR555akBW" width="600" height="338" title="“Nederland bezuinigt op klantenservice” — mediacontent.nu" data-secret="YwR555akBW" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript">
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https://mediacontent.nu/wp-content/uploads/2024/02/24-11-20-city-networking-man-zebrapad-gebouwen-scaled.jpeg17072560Volgens The New CX Mandate, een wereldwijd onderzoek onder 1500 senior klantenservicemanagers is Nederland het enige onderzochte Europese land waar de budgetten voor klantenservice het afgelopen jaar afnamen. Onderzoek door Censuswide in opdracht van Freshworks Inc. wijst uit dat Nederlandse klantenservicemanagers het in 2020 met gemiddeld 12% minder budget moeten doen dan in 2019. Slechts […]